International Jobs
Key Responsibilities and Duties
Answering inbound calls or initiating outbound calls.
Providing information about products, services, policies, accounts, billing, or orders.
Troubleshooting issues, guiding customers through solutions, and resolving complaints (or escalating complex cases).
Processing orders, payments, returns, refunds, exchanges, or account changes.
Documenting every interaction accurately in CRM (Customer Relationship Management) systems and updating customer records.
Following scripts or guidelines while adapting to the customer’s needs and tone.
Meeting performance metrics such as average handle time (AHT), first-call resolution (FCR), customer satisfaction (CSAT), and call volume targets.
Benefits:
Health insurance
Free accommodation
Retirement plan
Paid vacation, sick leave, paternity/maternity leave
Performance bonuses and allowance
Apply Now
International Jobs
⟦0107⟧
Administrative & Office Support Sector
To apply for this job email your details to employer@brentjobs.com