International Jobs
Primary Responsibilities:
Onboarding new customers — Guiding setup, initial training, and helping them realize value quickly.
Ongoing relationship management — Serving as a primary point of contact; conducting regular check-ins, success reviews, and communications via calls, email, or meetings.
Customer training and education — Delivering product training (one-on-one or group), creating resources (FAQs, guides, best practices), and educating on new features.
Monitoring customer health — Tracking usage metrics, engagement, support tickets, and health scores; proactively identifying and addressing at-risk accounts to prevent churn.
Issue resolution — Troubleshooting problems, coordinating with support/product/engineering teams, and escalating as needed.
Benefits:
Health insurance
Free accommodation
Retirement plan
Paid vacation, sick leave, paternity/maternity leave
Performance bonuses and allowance
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International Jobs
⟦0107⟧
Administrative & Office Support Sector
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