Front Desk Agent

Core responsibilities:

Greet and register guests; perform check‑in/check‑out and issue keys/cards.
Manage reservations and room assignments in the property management system (PMS).
Answer multi-line phone system and email inquiries; route calls/messages.
Handle payments, post folios, process refunds and maintain accurate cash/credit records.
Respond to and escalate guest requests, complaints, and maintenance issues.
Provide local information, directions and concierge-like recommendations.
Maintain front desk area, logbooks and shift handover notes.
Coordinate with housekeeping, maintenance and management for smooth operations.

Benefits includes: free accommodation,  pension scheme, health insurance, paid vacation/holiday, sick leave paternity leave,  performance bonuses and allowance.

International Jobs
⟦0114⟧
Hotel Management Sector