International Jobs
Core Responsibilities:
Respond to customer inquiries via phone, email, live chat, or in person
Resolve complaints and issues, escalating complex cases to the appropriate department when needed
Process orders, returns, refunds, and exchanges
Provide product/service information, including pricing, features, and policies
Maintain accurate records of customer interactions, transactions, and feedback (typically in a CRM system)
Follow up with customers to ensure their issues were resolved satisfactorily
Meet performance metrics such as response time, resolution rate, and customer satisfaction (CSAT) scores.
Benefits:
Health insurance
Free accommodation
Retirement plan
Paid vacation, sick leave, paternity/maternity leave
Performance bonuses and allowance
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International Jobs
⟦0118⟧
Administrative & Office Support Sector
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