Front Desk Agent

Key Duties and Responsibilities

Greet and check guests in/out — Welcome arrivals, verify reservations and identity, assign rooms, issue keys/access, process departures, and handle final bills.
Manage reservations — Create, modify, or cancel bookings via phone, online systems, email, or walk-ins; update property management systems (PMS).
Handle payments and transactions — Process credit cards, cash, deposits, incidentals; balance cash drawers; prepare invoices.
Answer inquiries and provide information — Share details on rooms, rates, amenities, hotel policies, local attractions, restaurants, and transportation; arrange taxis, shuttles, or recommendations.
Resolve guest issues — Address complaints or requests promptly and professionally; coordinate with housekeeping, maintenance.

Benefits includes: free accommodation,  free meals on duty, health insurance, paid sick leave/ paternity leave,  performance bonuses and allowance.

International Jobs
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Hotel Management Sector