Front Desk Agent

Core responsibilities:

Greet visitors/guests promptly and courteously; confirm appointments or reservations.
Check guests in and out, process payments, issue room keys or visitor badges as applicable.
Answer, screen, and route incoming phone calls and respond to email inquiries.
Maintain accurate guest/client records and reservation systems; update databases.
Handle guest requests, complaints, and basic problem resolution or escalate as needed.
Coordinate with housekeeping, security, sales, and other departments for guest needs.
Manage front-desk cash drawer and payment reconciliation; follow cash-handling procedures.
Maintain a tidy, welcoming front-desk area and lobby.

Required skills & Qualifications

High school Diploma or equivalent,  Strong customer-service orientation and polished professional demeanor.
Excellent verbal and written communication.
Multitasking, organization, and time-management skills.
Problem-solving and calmness under pressure.
Basic math and accurate cash-handling.
Attention to detail and confidentiality with guest data.

Benefits  includes: pension scheme, health insurance, paid vacation/holiday, maternity/paternity/sick leave (paid) and performance bonuses.

International Jobs
⟦0099⟧
Hotel Management Sector