Customer Service Representative

Main Purpose:

Answer inbound customer calls, emails, and chat messages
Resolve customer complaints and issues (billing, orders, returns, service problems, account questions)
Provide product/service information and explain policies clearly
Process customer requests such as order changes, cancellations, refunds, and replacements
Document customer interactions and update records in the CRM system
Escalate unresolved issues to supervisors or specialized teams
Meet performance targets (e.g., response time, resolution rate, customer satisfaction)

Required Qualifications includes: High school diploma or equivalent 
Strong communication skills (verbal and written)
Basic computer skills and comfort using CRM/ticketing systems
Ability to work in a fast-paced environment and handle multiple requests
Problem-solving and de-escalation skills

Benefits from employer includes: retirement plan, health insurance, paid vacation/holiday, sick leave , maternity/paternity leave,  performance bonuses and allowance.

International Jobs
⟦0100⟧
Administrative & Office Support Sector