Customer Success Associate

Role purpose:

Onboarding & adoption Guide new customers through setup, training, and early usage.
Monitor onboarding progress and remove blockers.
Customer support (success-focused)Respond to customer questions and troubleshoot issues.
Coordinate with Support/Product teams to resolve complex problems.

Relationship management; Be a primary point of contact for assigned customers.
Run check-ins (email/calls) and maintain strong customer communication.
Renewals & upsell supportSupport renewal workflows and gather required information.
Provide insights into expansion opportunities to Sales/CS leaders.

Required Qualifications includes:  High school Diploma or equivalent, Strong communication skills (written + verbal).
Comfortable working in a CRM and ticketing systems .
Analytical mindset: basic ability to interpret usage/engagement data.
Problem-solving and time-management skills.

Benefits from employer includes: retirement plan, health insurance, paid vacation/holiday, sick leave , performance bonuses and allowance.

International Jobs
⟦0100⟧
Administrative & Office Support Sector