Customer Service Representative

Listening to customer questions or concerns and providing accurate answers or solutions.
Explaining products, services, policies, pricing, and procedures.
Taking orders, processing payments/billing, handling returns/exchanges, and making account changes.
Investigating and resolving complaints while applying company policies.
Documenting all interactions, inquiries, actions taken, and resolutions in CRM or other systems.
Following up with customers to confirm satisfaction.
Escalating complex issues to supervisors or specialized teams.

Required Education & skills such as; High school Diploma or equivalent,  

Communication — Clear verbal and written skills across phone, email, and chat.
Active listening and empathy — Understanding customer needs and showing patience, especially with frustrated callers.
Problem-solving and critical thinking — Diagnosing issues and finding effective resolutions.
Interpersonal skills and conflict de-escalation.

Benefits includes: free accommodation,  pension scheme, health insurance, paid vacation/holiday, sick leave paternity leave,  performance bonuses and allowance.

International Jobs
⟦0102⟧
Administrative & Office Support Sector