International Jobs
Point of contact between a company and its customers. The role is responsible for handling inbound and/or outbound calls, providing accurate information, resolving customer inquiries and complaints, and ensuring a high level of customer satisfaction.
Key Responsibilities:
Handle high volume of inbound and outbound calls, emails, and chats in a professional manner.
Listen actively to customer needs, clarify information, and provide appropriate solutions.
Resolve product or service problems, billing inquiries, and complaints on first contact where possible.
Provide accurate information about products, services, promotions, and company policies.
Show empathy, patience, and professionalism, especially with difficult customers.
Build rapport and maintain positive relationships with customers.
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International Jobs
⟦0097⟧
Administrative & Office Support Sector
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