International Jobs
Respond to inbound customer inquiries via phone, email, chat, and social channels within established SLAs.
Diagnose problems, provide solutions, and escalate complex issues to appropriate teams.
Document interactions, actions, and resolutions accurately in the CRM/knowledge base.
Track and follow up on open tickets until resolution; own the customer experience.
Maintain up-to-date product/service knowledge; share common issues and feedback with product/ops.
Upsell or cross-sell products/services when appropriate
Required qualifications & skills
High school Diploma or equivalent, Strong written and verbal communication skills.
Basic computer literacy: CRM systems, email, web, typing (recommended 40+ WPM).
Ability to work shifts if role requires 24/7 coverage.
Empathy and active listening
Problem-solving and troubleshooting
Patience and professionalism under pressure
Benefits includes: pension scheme, health insurance, paid vacation/holiday, maternity/paternity/sick leave (paid) and performance bonuses.
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International Jobs
⟦0099⟧
Administrative & Office Support Sector
To apply for this job email your details to employer@brentjobs.com