International Jobs
Key Responsibilities:
Answer incoming calls and respond to customer questions professionally
Make outbound calls for follow-ups, notifications, or service outreach
Identify customer needs and provide solutions or route to the right team
Troubleshoot basic issues (billing, account access, product/service questions)
Process customer requests (e.g., changes, cancellations, returns, order status)
Update customer records in the CRM system with notes and outcomes
Ensure compliance with company policies and relevant regulations
Meet KPIs such as call handling time, customer satisfaction (CSAT), and first-call resolution
Escalate complex cases to supervisors or specialized departments.
Benefits from employer includes: retirement plan, health insurance, paid vacation/holiday, sick leave , maternity/paternity leave, performance bonuses and allowance.
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International Jobs
⟦0122⟧
Administrative & Office Support Sector
To apply for this job email your details to employer@brentjobs.com