International Jobs
Key responsibilities:
Receive and handle inbound customer calls (or place outbound calls) professionally and courteously.
Diagnose customer issues, provide accurate information, and resolve problems in-first-contact when possible.
Log call details, outcomes, and follow-up actions in the CRM.
Escalate complex issues to supervisors or specialist teams with clear summaries.
Meet daily/weekly performance targets (call handling time, resolution rate, quality scores).
Adhere to company policies, data protection, and quality standards.
Participate in training, team meetings, and process improvement initiatives.
Offer product/service upsells or cross-sells when appropriate and within script/guidelines.
Benefits includes: free accommodation, health insurance, paid vacation/holiday, sick leave, maternity/paternity leave, performance bonuses and allowance.
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International Jobs
⟦0111⟧
Administrative & Office Support Sector
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