International Jobs
Core Duties:
Answer inbound customer calls and messages (or make outbound calls if required) following company processes and scripts.
Identify customer needs, troubleshoot issues, and provide accurate information or escalate to appropriate teams.
Log interactions, updates, and resolutions accurately in the CRM.
Meet or exceed daily/weekly performance targets (handle time, FCR, CSAT, etc.).
Follow call-handling and quality assurance standards, including call scripting and compliance requirements.
Participate in training, coaching, and team meetings; suggest process improvements.
Process orders/payments/returns/refunds or schedule follow-ups per policy.
Typical qualifications:
High school diploma or equivalent, Excellent verbal and written communication.
Active listening and problem-solving skills; patient and empathetic.
Basic computer literacy; comfortable using CRM systems and multi-screen workflows.
Ability to work under pressure and handle high call volumes.
Time management and ability to follow scripts/processes accurately.
Benefits includes, health insurance, paid vacation/holiday, free accommodation, pension scheme.
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International Jobs
⟦0098⟧
Administrative & Office Support Sector
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