Front Desk Agent

Core responsibilities:

Maintain accurate guest/visitor records and update the property/CRM system.
Coordinate with housekeeping, maintenance, security and other departments to meet guest needs.
Handle guest complaints and escalate when needed; follow up to ensure resolution.
Manage mail/packages and maintain a tidy, organized reception area.
Run daily logs, prepare shift handover notes, and perform end-of-shift reconciliation.
Comply with safety, privacy and company policies (e.g., ID checks, data protection).

Required qualifications/skills

High school Diploma or equivalent, Outstanding customer service and interpersonal skills.
Clear phone etiquette and written communication.
Problem-solving and conflict resolution.
Attention to detail and organizational skills.
Time management and ability to prioritize.

Benefits from employer includes: retirement plan, health insurance, paid vacation/holiday, sick leave , maternity/paternity leave,  performance bonuses and allowance.

International Jobs
⟦0100⟧
Hotel Management Sector