Spa Manager

  • Full Time
  • New York, USA
  • 4200 USD / Month

International Jobs

Core Duties

Guest experience & serviceEnsure consistent, high-quality guest service and treatment standards.
Handle guest feedback and resolve complaints promptly and professionally.
Team leadership & HRRecruit, train, schedule, coach, and evaluate therapists, receptionists, and support staff.
Create team schedules to meet demand while controlling labor costs.
Conduct regular performance reviews, enforce policies, and maintain staff morale.
Sales & revenue managementDrive treatment and retail sales through promotions, upselling training, and reporting.
Develop pricing, package and membership strategies; monitor occupancy and yield.
Meet or exceed monthly revenue and retail targets.

Required skills/qualifications:

High school diploma or equivalent, Professional, calm, and customer-focused.
Strong communicator and motivator.
Results-driven with a sales mindset.
Organized, detail-oriented, and able to multi-task.
Comfortable with hands-on problem solving and frontline presence when needed.

Benefits: paid vacation/sick leave, medical insurance, free accommodation, pension scheme.

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