International Jobs
Respond to customer inquiries and resolve concerns (billing, orders, product/service issues, account questions, returns, etc.).
Provide accurate information on products, services, policies, and procedures.
Track, document, and update customer interactions in a CRM/ticketing system.
Escalate complex issues to supervisors or other teams when needed.
Process customer requests such as refunds, exchanges, cancellations, or account changes (as per policy).
Maintain service quality, follow-up standards, and team KPIs (e.g., response time, resolution time, CSAT).
Identify recurring issues and share feedback to improve products/processes.
Benefits:
Health insurance
Free accommodation
Retirement plan
Paid vacation, sick leave, paternity/maternity leave
Performance bonuses and allowance.
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International Jobs
⟦0110⟧
Administrative & Office Support Sector
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