International Jobs
Key responsibilities:
Answer incoming calls (or make outbound calls) promptly and professionally
Respond to customer questions about products, services, billing, or account issues
Resolve complaints or escalate to a supervisor/specialist team when needed
Log call details, customer information, and resolutions in a CRM or ticketing system
Follow scripts, protocols, and company policies while adapting to individual situations
Meet performance metrics: call volume, average handle time (AHT), first-call resolution (FCR), customer satisfaction (CSAT) scores.
Benefits:
Health insurance
Free accommodation
Retirement plan
Paid vacation, sick leave, paternity/maternity leave
Performance bonuses and allowance
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International Jobs
⟦0119⟧
Administrative & Office Support Sector
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