International Jobs
Key Responsibilities:
Answer incoming calls promptly and professionally, or make outbound calls (sales, surveys, follow-ups, collections)
Respond to customer questions about products, services, billing, or policies
Resolve complaints and troubleshoot issues, escalating complex cases to supervisors when needed
Log call details, customer information, and outcomes accurately in the CRM/database
Follow scripts, call flows, and company guidelines while adapting to each customer’s needs
Meet performance targets: call handling time, first-call resolution, customer satisfaction (CSAT), and quality scores
Process orders, payments, refunds, or account changes as required.
Benefits includes: free accommodation, pension scheme, health insurance, paid vacation/holiday, sick leave paternity leave, performance bonuses and allowance.
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International Jobs
⟦0108⟧
Administrative & Office Support Sector
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