Customer Success Associate

  • Full Time
  • Ottawa, Canada
  • 5000 CAD / Month

International Jobs

Onboard new customers (or assist with onboarding): guide them through setup, best practices, and early success.
Monitor customer health/usage: track adoption, engagement, and support signals to identify at-risk accounts.
Manage customer communications: emails, calls, and check-ins to ensure customers are satisfied and progressing.
Resolve issues and coordinate next steps:  troubleshoot basic problems; escalate complex issues to Support/Engineering/Product.
Support adoption and expansion: Encourage feature usage aligned to customer goals
Identify opportunities for additional seats/plans/services (if applicable)
Gather customer feedback and share insights with internal teams.

Benefits:

Health insurance

Free accommodation

Retirement plan

Paid vacation, sick leave, paternity/maternity leave

Performance bonuses and allowance.

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International Jobs
⟦0110⟧
Administrative & Office Support Sector

To apply for this job email your details to employer@brentjobs.com

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