International Jobs
Core responsibilities
Respond to customer inquiries by phone, email, chat, and social media in a timely, professional manner.
Diagnose and resolve product/service issues or escalate to appropriate teams.
Document interactions and outcomes accurately in CRM.
Process orders, returns, refunds, and account changes according to policy.
Follow up with customers to ensure satisfaction and issue resolution.
Meet or exceed quality, timeliness, and customer satisfaction targets.
Provide feedback to product/operations based on recurring customer issues.
Typical qualifications:
High school diploma or equivalent, Strong verbal and written communication.
Active listening and empathy.
Problem-solving and conflict resolution.
Time management and ability to multitask.
Basic computer skills and comfort using web-based tools.
Patience and composure under pressure.
Teamwork and willingness to take feedback.
Benefits:
Health insurance (medical, dental, vision)
Paid time off (PTO) – vacation, sick days, personal days
Paid holidays, pension scheme and free accommodation
International Jobs
⟦0098⟧
Administrative & Office Support Sector
To apply for this job email your details to employer@brentjobs.com