International Jobs
Key Responsibilities:
Respond to customer questions and concerns promptly and professionally
Resolve complaints, troubleshoot issues, and escalate to the right team when needed
Process customer requests (e.g., orders, cancellations, refunds, exchanges) according to policy
Provide accurate information about products, services, pricing, delivery, and warranties
Maintain customer records and update account notes in the CRM system
Follow call/chat/email procedures and quality standards
Meet performance targets (e.g., response time, resolution rate, customer satisfaction scores)
Coordinate with other departments (sales, billing, technical support, logistics) as required.
Benefits from employer includes: retirement plan, health insurance, paid vacation/holiday, sick leave , maternity/paternity leave, performance bonuses and allowance.
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International Jobs
⟦0122⟧
Administrative & Office Support Sector
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