International Jobs
Answer inbound customer calls, chats, and emails promptly and professionally.
Handle outbound calls for collections, follow-ups, campaigns, or surveys as required.
Identify customer needs, troubleshoot issues, and provide accurate solutions or escalate to appropriate teams.
Log all interactions in CRM with clear notes and follow-ups.
Meet individual performance targets (AHT, FCR, CSAT, etc.).
Follow quality assurance guidelines and maintain compliance with scripts, legal, and privacy requirements.
Promote products/services when appropriate (upsell/cross-sell according to policy).
Required qualifications
High school diploma or equivalent
Excellent verbal and written communication.
Comfortable with scripted responses but able to adapt to customer needs.
Basic computer skills; ability to learn CRM and telephony software.
Ability to work shifts and maintain consistent attendance.
Benefits from employer includes: retirement plan, health insurance, paid vacation/holiday, maternity/paternity/sick leave (paid) and performance bonuses.
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International Jobs
⟦0099⟧
Administrative & Office Support Sector
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