International Jobs
Onboard new customers: guide through setup, training, and first‑value milestones.
Manage day-to-day customer requests via email, chat, and ticketing systems.
Proactively monitor customer health and usage; surface risks and expansion opportunities.
Run product walkthroughs, training sessions, and webinars for users.
Triage technical issues to Support/Product/Engineering and follow up until resolution.
Maintain accurate customer records and success plans in the CRM.
Collect and report customer feedback, feature requests, and common friction points.
Required skills & Qualifications includes; High school Diploma or equivalent, Strong verbal and written communication; customer‑facing confidence.
Empathy and problem‑solving mindset.
Basic technical aptitude (SaaS product flows, integrations, logs).
Organization and time management; ability to manage many small tasks.
Comfortable running demos, training sessions, and screen‑shares.
Benefits includes: retirement plan, health insurance, paid vacation/holiday, maternity/paternity/sick leave (paid) and performance bonuses.
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International Jobs
⟦0099⟧
Administrative & Office Support Sector
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