Concierge

Acts as the primary front-line service contact for guests/residents/clients. Provides personalized information and support (directions, reservations, transport, errands), anticipates needs, resolves service issues, and creates memorable experiences that drive satisfaction and loyalty.

Maintain accurate logs/records of guest requests and reservations in property/CRM systems.
Upsell hotel/resident services (dining, spa, events) where appropriate.
Maintain neat appearance of concierge desk and informational materials.
Support front-desk team during peak periods and participate in safety/emergency procedures.
Build and maintain relationships with local vendors and partners.

Required qualifications & skills

High school Diploma or equivalent,  Strong knowledge of the local area (restaurants, attractions, transportation).
Proficiency with phone systems, reservation/booking software, and basic office tools (email, calendar).
Fluent in English; additional language(s) a strong plus, exceptional interpersonal and communication skills.
Strong problem solving and calmness under pressure.

Benefits from employer includes: retirement plan, health insurance, paid vacation/holiday, sick leave , maternity/paternity leave,  performance bonuses and allowance.

International Jobs
⟦0100⟧
Hotel Management Sector