International Jobs
Core responsibilities
Process orders, returns, exchanges, billing inquiries, and account updates.
Log interactions and outcomes accurately in the CRM or ticketing system.
Follow up with customers to ensure problems are resolved and satisfaction is achieved.
Maintain knowledge of products, policies, promotions, and procedures.
Provide feedback to product, operations, or marketing teams based on recurring issues and customer insights.
Meet individual and team performance targets (response time, resolution time, quality).
Required skills & Education: High school Diploma or equivalent, Communication: Clear written and verbal communication; active listening.
Problem solving: Troubleshoot efficiently and adapt solutions to the customer’s needs.
Technical literacy: Comfortable with CRM/ticketing systems, basic troubleshooting, and commonly used office tools.
Empathy & patience: Handle frustrated or upset customers professionally.
Benefits:
Health insurance
Free accommodation
Pension scheme
Paid vacation, sick leave, paternity/maternity leave
Performance bonuses and allowance.
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International Jobs
⟦0101⟧
Administrative & Office Support Sector
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