International Jobs
Job summary
Handle customer contacts (phone, email, chat, SMS as applicable) to resolve inquiries, provide product/service information, process orders/returns, and escalate issues when needed; meet quality, efficiency, and satisfaction targets while following company policies and scripts, Follow scripts and knowledge base guidance while using judgment for personalization.
Meet individual and team KPIs (AHT, FCR, CSAT, adherence, etc.).
Participate in team meetings, training, and quality assurance reviews.
Maintain confidentiality and comply with data protection and regulatory requirements.
Required skills and Qualification
High school Diploma or equivalent, Basic computer literacy and ability to use CRM, ticketing systems, and web-based tools simultaneously.
Time management, multitasking, and attention to detail.
Patience, empathy, and resilience under pressure.
Ability to follow scripts while personalizing responses.
Basic math skills (for billing/refunds) where applicable.
Benefits:
Health insurance
Free accommodation
Pension scheme
Paid vacation, sick leave, paternity/maternity leave
Performance bonuses and allowance.
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International Jobs
⟦0101⟧
Administrative & Office Support Sector
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