International Jobs
Core responsibilities:
Answer inbound customer calls, chats, or emails and log interactions in the CRM.
Diagnose customer needs, provide information, troubleshoot basic problems, and execute transactions (orders, returns, account updates).
Resolve issues on first contact when possible; escalate to tier 2/support following escalation protocols.
Document case details, actions taken, and follow-up steps clearly in the CRM.
Meet individual and team KPIs (e.g., AHT, CSAT, FCR, SLA adherence).
Follow scripts, knowledge base articles, and company policies to ensure consistency and compliance.
Participate in coaching, training, and quality assurance reviews.
Benefits:
Health insurance
Free accommodation
Retirement plan
Paid vacation, sick leave, paternity/maternity leave
Performance bonuses and allowance.
Apply Now
International Jobs
⟦0103⟧
Administrative & Office Support Sector
To apply for this job email your details to employer@brentjobs.com