Front Desk Agent

Key responsibilities:

Greet and welcome guests/visitors warmly and professionally.
Check guests in/out using property management or reservation systems; verify IDs and process payments.
Answer incoming phone lines, route calls, and respond to guest inquiries (in person, phone, email, chat).
Manage reservations and room assignments (or visitor appointments) and update records.
Provide information about services, amenities, directions, and local attractions.
Handle guest requests, complaints, and escalate issues to supervisors or appropriate departments.
Maintain the front desk area: tidy workspace, brochures, signage, and security procedures.
Process transactions (cash, card), prepare invoices/receipts, and balance cash drawer at shift end.
Coordinate with housekeeping, maintenance, security, and other teams to fulfill guest needs.

Benefits:

Health insurance

Free accommodation

Retirement plan

Paid vacation, sick leave, paternity/maternity leave

Performance bonuses and allowance.

International Jobs
⟦0103⟧
Hotel Management Sector