International Jobs
Key Responsibilities
Respond to customer inquiries (phone, email, chat, tickets) in a courteous and efficient manner
Diagnose and resolve customer issues (billing, order status, product concerns, service problems)
Maintain customer records and update account information in the system (CRM/helpdesk)
Explain policies, procedures, and product/service options clearly
Escalate complex cases to supervisors or other departments when needed
Track and meet performance metrics (e.g., response time, resolution rate, CSAT)
Collaborate with internal teams to prevent repeat issues and improve processes
Handle returns, refunds, or service requests according to company guidelines.
Benefits:
Health insurance
Free accommodation
Retirement plan
Paid vacation, sick leave, paternity/maternity leave
Performance bonuses and allowance.
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International Jobs
⟦0115⟧
Administrative & Office Support Sector
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