International Jobs
Key Responsibilities:
Answer incoming calls and respond to customer inquiries (billing, account access, technical support, general questions, etc.).
Make outbound calls for follow-ups, appointment reminders, payment reminders (if applicable), or problem resolution.
Identify customer needs and troubleshoot basic issues (as per training and tools provided).
Resolve complaints by using available systems, knowledge base articles, and escalation procedures.
Record call details and actions in the CRM/call ticketing system (notes, disposition, status, updates).
Maintain high customer service quality (polite tone, active listening, clear communication).
Meet performance targets such as call handling time (AHT), first-call resolution, customer satisfaction (CSAT), and compliance metrics.
Benefits:
Health insurance
Free accommodation
Retirement plan
Paid vacation, sick leave, paternity/maternity leave
Performance bonuses and allowance.
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International Jobs
⟦0115⟧
Administrative & Office Support Sector
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