Front Desk Agent

Key Responsibilities:

Greet and welcome guests; perform efficient check-in and check-out (verify identity/reservations, assign rooms, issue keys or digital access).
Manage reservations: create, modify, or cancel bookings via phone, online systems, or walk-ins; handle group or VIP requests.
Process payments, post charges to guest accounts, handle cash/credit transactions, and balance the cash drawer at shift end.
Answer inquiries about hotel amenities, rates, policies, local attractions, dining, transportation, and make recommendations or arrangements (e.g., restaurant reservations, taxis/shuttles).
Address and resolve guest complaints or special requests promptly and professionally; escalate when needed.

Benefits from employer includes: retirement plan, health insurance, paid vacation/holiday, sick leave , maternity/paternity leave,  performance bonuses and allowance.

International Jobs
⟦0122⟧
Hotel Management Sector