International Jobs
Key Responsibilities:
Answer incoming calls promptly and professionally, following a standard greeting/script
Resolve customer inquiries — billing questions, product info, order status, complaints, troubleshooting
Make outbound calls for follow-ups, surveys, sales, or collections (in outbound/sales roles)
Document interactions accurately in a CRM or ticketing system (call notes, case status, resolution)
Escalate complex issues to supervisors or specialized departments when needed
Meet performance metrics — average handle time (AHT), first-call resolution (FCR), customer satisfaction (CSAT), calls per hour
Follow scripts/protocols while adapting tone to de-escalate frustrated customers
Upsell or cross-sell products/services when applicable (in sales-oriented centers)
Process transactions — payments, refunds, account updates, order placement/cancellation.
Benefits includes: free accommodation, pension scheme, health insurance, paid vacation/holiday, sick leave paternity leave, performance bonuses and allowance.
Apply Now
International Jobs
⟦0104⟧
Administrative & Office Support Sector
To apply for this job email your details to employer@brentjobs.com