International Jobs
Key Responsibilities:
Respond to customer inquiries via phone, email, live chat, or social media
Resolve complaints, troubleshoot issues, and process returns, refunds, or exchanges
Provide accurate information about products, services, pricing, and policies
Process orders, forms, applications, and requests
Maintain records of customer interactions, transactions, and feedback (usually in a CRM system)
Escalate complex issues to supervisors or specialized departments
Follow up with customers to ensure their issues are fully resolved
Meet performance metrics (call handling time, resolution rate, customer satisfaction scores)
Identify recurring issues and relay feedback to management for process improvement.
Benefits includes: free accommodation, pension scheme, health insurance, paid vacation/holiday, sick leave paternity leave, performance bonuses and allowance.
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International Jobs
⟦0104⟧
Administrative & Office Support Sector
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