International Jobs
Key responsibilities:
Customer communication: handle day-to-day customer queries, proactively reach out to at-risk customers, and maintain relationship health.
Renewals & expansion support: identify renewal risks and upsell/expansion opportunities and coordinate with Sales.
Issue triage & escalation: log bugs, follow up with Support/Product, and keep customers informed.
Reporting & feedback: track customer health metrics, prepare weekly account summaries, and surface recurring feedback to Product.
Documentation: maintain knowledge base articles, onboarding checklists, and how-to guides.
Required qualifications & skills includes: High school Diploma or equivalent, CRM experience (Salesforce/HubSpot), basic analytics (Excel/Sheets), comfortable learning SaaS products.
Strong written/verbal communication, empathy, organization, problem-solving, time management, ability to learn quickly.
Benefits:
Health insurance
Free accommodation
Pension scheme
Paid vacation, sick leave, paternity/maternity leave
Performance bonuses and allowance.
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International Jobs
⟦0101⟧
Administrative & Office Support Sector
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