International Jobs
Resolve customer issues such as billing questions, service troubleshooting, account updates, and product information.
Escalate complex issues to supervisors or specialized teams.
Maintain accurate call notes, logs, and customer records in the CRM system.
Follow company policies, scripts, and compliance guidelines (including call handling standards).
Provide information about products/services, promotions, and company policies.
Meet performance targets (e.g., call quality, average handle time, resolution rate, customer satisfaction).
Benefits from employer includes: free accommodation, pension scheme, health insurance, paid vacation/holiday, sick leave , maternity/paternity leave, performance bonuses and allowance.
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International Jobs
⟦0113⟧
Administrative & Office Support Sector
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