Customer Service Representative

Key Responsibilities:

Handle customer inquiries and resolve issues related to products/services.
Respond to customer messages via calls, email, live chat, or ticketing systems.
Troubleshoot basic problems and guide customers through solutions.
Process orders, returns, refunds, cancellations, and account updates (if applicable).
Document customer interactions, actions taken, and outcomes in the CRM/ticketing system.
Escalate complex or unresolved issues to supervisors or specialized teams.
Maintain knowledge of company policies, promotions, and product/service details.
Meet productivity and quality metrics.

Benefits from employer includes: free accommodation,  pension scheme, health insurance, paid vacation/holiday, sick leave , maternity/paternity leave,  performance bonuses and allowance.

International Jobs
⟦0113⟧
Administrative & Office Support Sector