International Jobs
Key Responsibilities:
Answer incoming calls and respond to customer questions in a professional manner.
Identify customer needs and provide appropriate solutions or next steps.
Resolve customer complaints (billing, account issues, orders, product questions, etc.) within policy guidelines.
Escalate complex or unresolved issues to supervisors/other departments.
Maintain accurate call notes and update customer records in the CRM/ticketing system.
Follow scripts and service procedures while ensuring a high-quality customer experience.
Meet daily/weekly performance targets (e.g., call handling time, resolution rate, customer satisfaction).
Verify account information according to company security procedures.
Benefits:
Health insurance
Free accommodation
Retirement plan
Paid vacation, sick leave, paternity/maternity leave
Performance bonuses and allowance.
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International Jobs
⟦0116⟧
Administrative & Office Support Sector
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