International Jobs
Key Responsibilities:
Answer incoming calls and respond to customer questions (phone, and sometimes chat/email).
Resolve customer issues such as billing problems, service problems, account questions, and order status.
Follow company policies, procedures, and compliance requirements during each interaction.
Document call details accurately in the CRM/ticketing system.
Escalate complex issues to supervisors/technical teams when needed.
Make outbound calls for follow-ups, reminders, or service updates (if required).
Meet performance targets (e.g., call volume, average handle time, quality scores).
Maintain professionalism, empathy, and clear communication with customers.
Benefits:
Health insurance
Free accommodation
Pension scheme
Paid vacation, sick leave, paternity/maternity leave
Performance bonuses and allowance.
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International Jobs
⟦0120⟧
Administrative & Office Support Sector
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