International Jobs
Acts as a primary point of contact and advocate for customers. They guide new clients through onboarding and training, provide ongoing support, monitor account health and usage, gather feedback, and help ensure customers realize value so they renew and expand. The role sits between customer support and more senior Customer Success Manager positions and often involves collaboration with product, sales, and support teams.
Key Responsibilities:
Build and maintain strong relationships with assigned accounts; conduct regular check-ins; understand customer goals and act as a trusted advisor.
Respond to inquiries via email, phone, chat, or other channels; troubleshoot problems; escalate complex issues to technical or product teams when needed.
Monitor usage metrics, adoption rates, feature engagement, and health scores in CRM or customer success platforms; flag risks of churn and report significant changes.
Collect and analyze customer feedback; share insights with product and internal teams to drive improvements.
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International Jobs
⟦0097⟧
Administrative & Office Support Sector
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