International Jobs
Core Responsibilities:
Onboarding: Guiding new customers through setup, initial training, and first use of the product/service
Relationship management: Serving as the main point of contact for a portfolio of accounts, building rapport and trust
Support & troubleshooting: Answering questions, resolving issues, and escalating technical problems to the right team when needed
Customer health monitoring: Tracking usage data, engagement metrics, and satisfaction scores to spot at-risk accounts early
Retention & renewals: Proactively reaching out to prevent churn, and supporting renewal conversations.
Benefits:
Health insurance
Free accommodation
Retirement plan
Paid vacation, sick leave, paternity/maternity leave
Performance bonuses and allowance
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International Jobs
⟦0119⟧
Administrative & Office Support Sector
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