Concierge

Job Details

Welcome and check in guests/residents; provide a warm, professional first impression.
Respond to inquiries in person, by phone, email, or messaging promptly and courteously.
Arrange and coordinate reservations and services: dining, transportation, tours, entertainment, dry-cleaning, maintenance, and special requests.
Provide accurate local information and recommendations (restaurants, attractions, directions, events).
Manage room/service keys, access cards, deliveries and luggage handling as applicable.
Maintain records of guest preferences, special requests, and follow-ups; ensure confidentiality.
Liaise with housekeeping, front desk, security, maintenance and management to fulfill requests and resolve issues.
Assist with billing/charges when required and follow property/company policies for upselling or commissions.

Requirements

High school Diploma or equivalent, excellent verbal and written communication skills.
Strong problem-solving skills, resourcefulness and attention to detail.
Professional appearance and demeanor; strong interpersonal skills and cultural sensitivity.
Ability to multitask, prioritize and remain calm under pressure.
Basic computer skills (property management system, reservation platforms, email).
Flexible availability — must be able to work shifts, weekends, evenings and holidays as required.

Benefits such as: free meals on duty, health insurance, paid vacation/sick leave, allowances/bonuses and free accommodation.

International Jobs
⟦0098⟧
Hotel Management Sector