Front Desk Agent

Primary responsibilities:

Greet arrivals and departures warmly and professionally; check guests in/out efficiently.
Manage reservations and room assignments (if hospitality): confirm bookings, process payments, handle cancellations and no-shows.
Operate the phone system: answer calls, transfer, take messages, respond to inquiries.
Provide concierge-level information: directions, local recommendations, amenities, policies.
Process payments, post charges to accounts, issue receipts and invoices.
Maintain accurate records in PMS/CRM systems (or front-desk software).
Handle guest complaints and service recovery; escalate when necessary.
Coordinate with housekeeping, maintenance, and other departments for guest requests and room status.
Maintain the appearance and organization of the front desk and lobby.

Requirements:

High school Diploma or equivalent,  Customer service orientation: friendly, patient, professional.
Communication: clear verbal and written English (additional languages a plus).
Technical: comfortable with property management systems (PMS), reservation software, POS systems, and MS Office.
Attention to detail: accurate data entry and cash handling.
Problem solving: calm under pressure and able to de-escalate complaints.

Benefits such as: free meals on duty, health insurance, paid vacation, maternity/paternity leave and free accommodation.

International Jobs
⟦0098⟧
Hotel Management Sector